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ITIL® 4 Specialist: Create, Deliver and Support (CDS)

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Key Features

  • 24 hours
  • On-Site or Virtual Course with Live Certified Trainer
  • Official Certification Exam from AXELOS
  • Official accredited student material
  • Review exercises
  • Simulation exams
  • Course completion diploma
  • 24 PDUs
ITIL Training Organization PeopleCert Axelos

The ITIL 4 Create, Deliver and Support (CDS) course provides the candidate with an understanding on how to integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods and tools. The related examination assesses whether the candidate can demonstrate sufficient understanding and application of ITIL 4 to the creation, delivery and support of services.

The ITIL 4 Create, Deliver and Support qualification is one of the pre-requisites for the designation of ITIL 4 Managing Professional which assesses the candidate’s practical and technical knowledge about how to run successful, modern, IT-enabled services, teams and workflows.

    Course details
  1. What will I achieve?
  2. Who is this course for?
  3. What are the exam characteristics?
  4. What are the course contents?
  5. Payment methods

What will I achieve?

  • Learn how to plan and build a service value stream to create, deliver and support services.
  • Understand how relevant ITIL practices contribute to creation, delivery and support across the SVS and value streams.
  • Being able to successfully design value streams and services that meet customer requirements.

Who is this course for?

  • Individuals involved with or responsible for the leadership or the management of the IT organization or digital services.

What are the exam characteristics?

  • Time allocated: 90 minutes
  • Number of questions: 40 multiple-choice
  • Passing score: 70% (28 correct answers)
  • Format: Online or Paper; closed-book
  • Prerequisites: Holding the ITIL 4 Foundation certification. At least 10 hours of personal study during the course are recommended.

ITIL approved examination organization

When will I know my exam results?

When the exam is paper-based, the results will be notified to the participant afterwards through email. When it is web-based, the participant will get the results immediately after finishing the exam.

What happens if I fail the exam?

The participant who fails the exam may take it again any times at extra cost. No time window between exams is required.

What are the course contents?


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