ITIL Certifications

The New ITIL ITIL (Version 5) Qualification Scheme ITIL (Version 5) Certifications

What is ITIL (Version 5)?

ITIL (Version 5) is the global best-practice framework used by organizations worldwide to unify product and service management for the AI era. The purpose of the new ITIL is to give organizations and professionals a practical, experience-driven foundation that connects strategy, delivery, and outcomes — helping them align people, digital technology, and business processes to compete and thrive in a complex, AI-enabled landscape.

Global Lynx holds an Accredited Training Organisation designation with PeopleCert, ensuring access to official ITIL 5 courseware and recognized exam preparation at every certification level.

ITIL Accredited Training Organisation
ITIL Version 5 Qualification Scheme

Notes:

  • ITIL Foundation is the only certification prerequisite across all Core Modules, including ITIL Transformation.
  • ITIL Foundation and ITIL AI Governance have no prerequisites.
  • ITIL Transformation may be taken immediately after ITIL Foundation. While sequencing is flexible, the scheme illustrates the recommended learning pathway.

Designations:

  • ITIL Master: ITIL Practice Manager + ITIL Managing Professional + ITIL Strategic Leader
  • ITIL Practice Manager: ITIL Foundation + (ITIL Monitor, Support and Fulfill or ITIL Plan, Implement and Control or ITIL Collaborate, Assure and Improve) + ITIL Transformation
  • ITIL Managing Professional: ITIL Foundation + ITIL Product + ITIL Service + ITIL Experience + ITIL Transformation
  • ITIL Strategic Leader: ITIL Foundation + ITIL Strategy + ITIL Transformation

Why the New ITIL Matters Now

AI-Native
AI-native by design

Enabling organizations to tackle AI complexity with confidence, setting a new benchmark for service.

Practical by nature
Practical by nature

Turning strategy into outstanding, end-to-end results, powered by 34 Practices and ITIL Transformation.

Every role
For every role

For IT, and now for every role across the business. For every organization, large and small. For all.

An Evolution, Not a Revolution

ITIL (Version 5) protects existing investments and expands ITIL's relevance across the digital enterprise.

What Stays the Same
  • ITIL Guiding Principles
  • Four Dimensions of Service Management
  • ITIL Service Value System
  • ITIL Practices (34), with only minor terminology updates
  • Foundation as the single entry point
  • The global trust, scale, and recognition of ITIL
What's New
  • One unified Digital Product and Service Lifecycle
  • Practical, experience-driven adoption
  • Stronger focus on customer and employee experience
  • AI-native guidance integrated across modules
  • Clearly defined roles, responsibilities, and outcomes
  • Simplified qualification scheme aligned with job roles

Explore ITIL (Version 5) Certifications

ITIL

ITIL Foundation (Version 5)

Duration: 16 hours Price: $1,300
The essential starting point for understanding modern digital product and service management.