40 hours – On-site or Virtual with live certified trainer
The ITIL Release, Control and Validation (RCV) qualification is part of the Intermediate Capability Modules, and provides detailed guidance for managing IT service transitions in a controlled way, in order to prevent negative impacts on the business. It covers processes mainly from the Service Transition stage of the ITIL service life cycle.
- Official accredited student material
- Practical exercises
- Simulation exams
- Course completion diploma
- Official certification exam from AXELOS
- 40 PDUs
Course details
- What will I achieve?
- Who is this course for?
- What are the exam characteristics?
- What are the course contents?
- Payment methods
What will I achieve?
- Learn the whole range of best practices for the processes required to transition new or changed IT services into the live environment with the smallest negative impact possible.
- Get a comprehensive knowledge of service transition.
- Be able to work in an IT service transition or change management environment applying ITIL best practices.
- Learn the specific considerations involved in the implementation of each of the RCV processes.
- Learn the roles and responsibilities required to transition services preventing negative impact on the business.
- Obtain the ITIL Intermediate RCV certification.
Who is this course for?
- IT professionals.
- Business managers.
- Business process owners.
- Individuals who require a deep understanding of the Release, Control and Validation processes.
- Operational staff involved in any RCV process.
- Individuals who have attained the ITIL Foundation Certificate and wish to advance to higher level ITIL certifications.
What are the exam characteristics?
- Time allocated: 90 minutes
- Number of questions: 8 multiple-choice, scenario-based, gradient-scored (4 possible answers – one answer is worth 5 marks, one is worth 3 marks, one is worth 1 mark, and one is a distracter and is worth no marks)
- Passing score: 70% (28 correct answers)
- Format: Online or Paper; closed-book
- Prerequisites: Holding the ITIL Foundation certificate (certificate must be presented as evidence for exam registration). At least 10 hours of personal study during the course are recommended.
When will I know my exam results?
When the exam is paper-based, the results will be notified to the participant afterwards through email. When it is web-based, the participant will get the results immediately after finishing the exam.
What happens if I fail the exam?
The participant who fails the exam may take it again any times at extra cost. No time window between exams is required.
What are the course contents?
1 Introduction
- 1.1 Purpose and Objectives of Service Transition
- 1.2 Scope of Service Transition, its Value to Business and Process Interaction
- 1.3 Aspects to Consider for Developing a Service Transition Strategy
- 1.4 Definition of Service Transition Lifecycle Stages
- 1.5 Key Initiatives for Service Transition
- 1.6 Best Practices for Planning and Coordinating Service Transition
- 1.7 How Service Transition Provides Support to Stakeholders
2 Change Management
- 2.1 Purpose and Objectives
- 2.2 Scope
- 2.3 Value to Business
- 2.4 Policies and Design and Planning Considerations
- 2.5 Types of Change Request
- 2.6 The Role of Change Models, Change Proposals and Standard Changes
- 2.7 The Options and Considerations for Remediation Planning
- 2.8 Typical Activities Involved in Managing Changes
- 2.9 Methods and Techniques
- 2.10 Triggers, Inputs, Outputs and Interfaces
- 2.11 The Role of the Configuration Management System (CMS)
- 2.12 Measurements, Critical Success Factors and Key Performance Indicators
- 2.13 Challenges and Risks
- 2.14 Service Operation Activities
- 2.15 Management of Organization and Stakeholder Change
3 Service Asset and Configuration Management
- 3.1 Purpose and Objectives
- 3.2 Scope
- 3.3 Value to Business
- 3.4 Policies and Basic Concepts
- 3.5 The Use of a Configuration Management System (CMS)
- 3.6 The Activities of Asset Management
- 3.7 Key Activities and Deliverables
- 3.8 Triggers, Inputs, Outputs and Interfaces
- 3.9 Information Management
- 3.10 Measurements, Critical Success Factors and Key Performance Indicators
- 3.11 Challenges and Risks
- 3.12 Service Operation Activities
4 Service Validation and Testing
- 4.1 Purpose and Objectives
- 4.2 Scope
- 4.3 Value to Business
- 4.4 Policies
- 4.5 Test Models
- 4.6 Validation and Testing Perspectives
- 4.7 The Use of Test Levels and Test Models
- 4.8 Key Activities, Methods and Techniques
- 4.9 Triggers, Inputs, Outputs and Interfaces
- 4.10 Maintenance of Test Data and Test Environments
- 4.11 Measurements, Critical Success Factors and Key Performance Indicators
- 4.12 Challenges and Risks
5 Release and Deployment Management
- 5.1 Purpose and Objectives
- 5.2 Scope
- 5.3 Value to Business
- 5.4 Policies, Considerations and Models
- 5.5 The Four Phases of Release and Deployment Management
- 5.6 Planning Considerations
- 5.7 Key Steps and Techniques
- 5.8 Development of a Detailed Plan for Deployment
- 5.9 Review and Closure of the Deployment
- 5.10 Triggers, Inputs, Outputs and Interfaces
- 5.11 Information Management
- 5.12 Measurements, Critical Success Factors and Key Performance Indicators
- 5.13 Challenges and Risks
- 5.14 Service Operation Activities
6 Request Fulfilment
- 6.1 Purpose and Objectives
- 6.2 Scope
- 6.3 Value to Business
- 6.4 Policies, Principles and Basic Concepts
- 6.5 Activities
- 6.6 Triggers, Inputs, Outputs and Interfaces
- 6.7 Information Management
- 6.8 Measurements, Critical Success Factors and Key Performance Indicators
- 6.9 Challenges and Risks
7 Change Evaluation
- 7.1 Purpose and Objectives
- 7.2 Scope
- 7.3 Value to Business
- 7.4 Policies, Principles and Use of the Plan-Do-Check-Act Model
- 7.5 Terminology and Typical Change Evaluation Process Workflow
- 7.6 Perspectives to Consider when Executing an Evaluation Plan
- 7.7 Evaluation of Service Performance and Risk Management
- 7.8 Evaluation Report Contents
- 7.9 Triggers, Inputs, Outputs and Interfaces
- 7.10 The Role of the SKMS and CMS
- 7.11 Measurements, Critical Success Factors and Key Performance Indicators
- 7.12 Challenges and Risks
8 Knowledge Management
- 8.1 Purpose and Objectives
- 8.2 Scope
- 8.3 Value to Business
- 8.4 Policies, Use of the DIKW Structure and the SKMS
- 8.5 Activities and Practical Techniques
- 8.6 Triggers, Inputs, Outputs and Interfaces
- 8.7 Information Management
- 8.8 Measurements, Critical Success Factors and Key Performance Indicators
- 8.9 Challenges and Risks
- 8.10 Knowledge Management and Continual Service Improvement
9 Roles and Responsibilities
- 9.1 Generic Roles in Service Transition
- 9.2 Transition Planning and Support
- 9.3 Change Management
- 9.4 Service Asset and Configuration Management
- 9.5 Release and Deployment Management
- 9.6 Service Validation and Testing
- 9.7 Request Fulfilment
- 9.8 Change Evaluation
- 9.9 Knowledge Management
10 Technology and Implementation Considerations
- 10.1 Generic Requirements for Integrated ITSM Technology
- 10.2 The Evaluation Criteria for Service Management Tools
- 10.3 Managing Change in Operations
- 10.4 Service Operation and Project Management
- 10.5 Assessing and Managing Risk in Service Operation
- 10.6 Operational Staff in Service Design and Transition
- 10.7 Challenges, Critical Success Factors and Risks
- 10.8 How to Plan and Implement Service Management Technologies
- 10.9 Knowledge Management Tools
- 10.10 Collaboration
- 10.11 Configuration Management System
11 ITIL Qualification Scheme
- 11.1 ITIL Training
- 11.2 PeopleCert Contact Information
12 Exam Description
- 12.1 Exam Format
- 12.2 Tips for Answering the Exam
13 Review, Evaluation and Examination
- 13.1 General Review
- 13.2 Mock Exam
- 13.3 Mock Exam Review
- 13.4 Course Evaluation
- 13.5 Course Certificate
- 13.6 Certification Exam
