24 hours – On-site or Virtual with live trainer
The EXIN CCC Professional Cloud Service Manager certification is a globally recognized certification for Service Management professionals. Being a Professional Cloud Service Manager certified showcases service management experience in a cloud environment, relevant skills and knowledge, and demonstrates that you are capable to manage the various stakeholders within the enterprise.
- Official accredited student material
- Practical exercises
- Course completion diploma
- Official certification exam
Course details
- What will I achieve?
- Who is this course for?
- What are the exam characteristics?
- What are the course contents?
- Payment methods
What will I achieve?
- Learn the fundamental concepts related to cloud service management.
- Learn basic terminology related to cloud service management.
- Learn the relationship between IT Service Management (ITSM) and cloud service management.
- Discover how cloud computing is changing how IT is managed and delivered.
- Understand the difference between IT, Business and Consumer perspectives.
- Learn cloud management roles and their main responsibilities.
- Learn how to produce an initial cloud adoption strategy.
- Learn how to operate cloud services.
- Understand key factors that contribute to the cost of cloud based services.
- Learn the different governance layers applicable to IT and Cloud Service Management.
- You will be able to demonstrate how to link cloud value back to IT strategy.
Who is this course for?
- ITIL Certified professionals
- Service Managers
- Service Management Professionals
- Cloud Strategy and Management Professionals
What are the exam characteristics?
- Time allocated: 75 minutes
- Number of questions: 25 Scenario Based, Complex multiple-choice
- Passing score: 65% (16 correct answers)
- Format: Online; closed-book
- Prerequisites: At least 4 hours of personal study during the course are recommended.
When will I know my exam results? When the exam is paper-based, the results will be notified to the participant afterwards through email. When it is web-based, the participant will get the results immediately after finishing the exam.
What happens if I fail the exam? The participant who fails the exam may take it again any times at extra cost. No time window between exams is required.
What are the course contents?
1 Cloud Service Management Fundamentals
2 Cloud Service Management Roles
3 Cloud Service Management Strategy
4 Cloud Service Management Design, Deployment and On-boarding
5 Cloud Service Management
6 Cloud Service Management Economics
7 Cloud Service Management Governance
8 Showing the value of cloud services
9 Popular service management frameworks
Payment methods:
- Check
- Wire transfer
- Credit card (via PayPal)
