ITIL has evolved into the global best practice framework for Digital Product and Service Management.
Get certified in the AI-native edition that's reshaping how every team delivers value.

AI adoption, product thinking, and cross-functional collaboration are now essential skills. The new ITIL helps you build them with a globally trusted credential.
Every team now depends on digital products and services. ITIL gives product, operations, strategy, and transformation professionals a shared language for delivering value.
As AI adoption accelerates and regulation increases, the 6C Model for AI Governance gives you a structured approach to classify, deploy, and govern AI across your organization.


ITIL is no longer just for IT. If digital technology plays a role in your work, this certification is for you.

is a product manager, consultant, and trainer with deep expertise in modern management frameworks including ITIL, DevOps, SAFe, and PRINCE2. He holds ITIL Master and SAFe SPC certifications, and is a PeopleCert ITIL Ambassador — a distinction recognizing professionals who actively contribute to advancing ITIL adoption and best practice education worldwide.
His experience spans R&D product management and the training industry, where he has developed course content for leading organizations, contributed to enterprise methodologies, and published work through PMI and other industry outlets.
Maciej brings a practical, results-oriented approach to the classroom — connecting frameworks to real-world application from day one.
A comprehensive list of frequently asked questions relating to the ITIL5 Course.
Yes. Global Lynx is an Accredited Partner with PeopleCert. All official materials will be used in the course.
Yes. We'll run the class regardless of the number of people enrolled.
Yes. We’ll record the full course and give access to the recordings for 30 days to all registered participants.
Absolutely! This will be an open mic/cam session. Participation from students is encouraged to create a better experience for everyone.
All registrations are final. However, you'll receive full access to course recordings, so you won't miss any content if you can't attend all live sessions.
Yes. The price covers training, official book, exam voucher, and a free exam retake (if you don't pass on the first attempt). No additional costs.
No. ITIL Foundation is the entry-level certification and covers everything from the ground up — whether you're new or updating from a previous version.
Absolutely. ITIL V5 has evolved beyond IT into a framework for managing all digital products and services across any department or role. As long as you’re part of any digital product or service value chain, this course is for you.
60 minutes, 40 multiple-choice questions, 65% to pass. Take it online from anywhere via PeopleCert's proctoring system. The exam voucher is included in the price.
V5 expands from "IT service management" to "digital product and service management," adds the 6C Model for AI governance, a new lifecycle model, and Industry 5.0 themes like human-centricity and sustainability.
Contact us at: administration@globallynx.com