IT Service Management

IT Service Management: The Ground Rules for the Game

You are at the beach with friends, the sun is high, the sea is calm, and the environment is inviting. Someone throws the ball...
Manuel Garcia Manuel Garcia
2 min read

Top 5 Traits for a DevOps Readiness Assessment

With DevOps being one of the newest top priorities for IT organizations, it’s sometimes hard for IT managers to define what has to be...
John Buk John Buk
2 min read

The Life after IT Service Management

It’s All about Value Creation Many organizations have implemented IT Service Management best practices and have enthusiastically invested in the adoption (i.e. training, process...
Manuel Garcia Manuel Garcia
2 min read